If this is tape light, try connecting with the strip unrolled and elevated for first pairing.Įnsure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Wait 10 seconds then enter pairing mode, then try and pair to the app again. If this is a flat panel, try turning the fixture off for two minutes then back on. You can also use the auto scan feature to see if the fixture pops up and pair that way. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. You can also review Good Earth Lighting's YouTube channel for more tutorials.Īre you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. Now the Virtual ID is copied you can send it to the desired party. Tap on the three dots in the top right-hand corner. Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for. *A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices. Ensure that the DHCP service is enabled for the router. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering.ģ. Ensure that the wireless mode is not set to 11n only.Ģ. Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Try connecting near the router, with the strip unrolled and elevated for first pairing.ġ. ![]() You can also use the auto scan feature to see if the fixture pops up and pair that way. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. ![]() ![]() Let us know if it flashes after this step.Īre you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.ģ. So you should never have to repair the device to the App. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switchĢ. Turning the light on via the wall switch:1. You can turn the fixture on and off via the wall switch, but in order to dim the fixture or use any of the other functions you would need to utilize the app.
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